Cancellations, Substitutions, and Refunds
Q: What is the Mid-Atlantic AHMA’s Cancellation Policy?
A: The Mid-Atlantic AHMA has different cancellation/payment policies for its workshops and training courses vs its Regional Conference. Please refer to the policy applicable to the specific event that you are unable to attend. Workshop Cancellation/Payment Policy. Conference Cancellation/Payment Policy
Q: I registered for an event, but now I am unable to attend. What do I do?
A: Please refer to the applicable payment/cancellation policy for the event you are unable to attend. You must provide a timely (as defined in the applicable policy) written cancellation notice to info@mid-atlanticahma.org. You will receive confirmation in writing that your cancellation request has been received and you will be contacted regarding any substitutions or available refunds in accordance with the applicable Mid-Atlantic AHMA Cancellation Policy. In no case is failure to pay the registration fee cancellation of your registration. All no-shows are responsible for full payment of the applicable registration fee and failure to pay may result in future registration refusals.
Q: I registered for an event, but now I am unable to attend. Another representative from my company will attend in my place. What do we need to do?
A: Please notify the Mid-Atlantic AHMA Office in writing at least 24 hours prior to the event that a representative from your company will attend in your place. When notifying us, please provide the following information in an email to info@mid-atlanticahma.org:
- The name of the person originally registered
- The event date/title for which you were registered (invoice # if you have it)
- The name of the person who will attend in your place
- The substitute’s email address
If the substitution is made last-minute (less than 24 hours prior to event), please instruct the substitute to provide the name of the person originally registered to attend when checking-in at the registration table. MA-AHMA staff will update attendance records with the substitute’s name.
Q: Will I get a refund if I cancel my registration?
A: If you cancel your registration in accordance with the applicable MA-AHMA Cancellation Policy prior to any cancellation deadlines, you will be eligible for a partial refund minus a cancellation fee. This fee will be retained from the original form of payment or it will be invoiced. Failure to pay cancellation fees may result in registration refusal for future events.
Q: I registered for an event, but I can no longer attend the event. I haven’t paid for my registration yet. Do I still need to cancel my registration if I haven’t paid?
A: Yes. You must notify the MA-AHMA Office in writing that you will not be able to attend. Please send an email to info@mid-atlanticahma.org. If you do not cancel your registration in accordance with the applicable cancellation policy and do not attend an event, you will be responsible for the full registration fee.
Q: The cancellation deadline has passed, and I’ve just been notified that I cannot attend the event. What do I do?
A: You must notify the MA-AHMA Office in writing that you will not be able to attend. Please send an email to info@mid-atlanticahma.org. NOTE: A substitute may attend the event in your place.
Q: Can I transfer my registration for this event to a different event?
A: Unfortunately, a registration cannot be transferred to another event.
Q: When I cancel my registration, why am I still responsible for paying the cancellation fee?
A: Each event registration incurs costs and fees associated with planning the event (materials, meeting rooms, food and beverage, etc.). The cancellation fees are applied to all registration cancellations and help MA-AHMA recover the costs associated with an absence. Uniform enforcement of the cancellation policies has also reduced the number of no-shows which allows us to keep our event fees below industry standards.
Changing Companies
Q: What if I change companies?
A: Please contact the MA-AHMA Office at info@mid-atlanticahma.org if you change companies. If you have a pending registration or registration payment, we can discuss your options with you. If you move from a member company to a non-member company, we hope you will encourage your new employer to join the Mid-Atlantic AHMA family. Membership
Emails
Q: How do I sign up to receive emails from Mid-Atlantic AHMA?
A: To ensure that you are added to our e-mailing list, please complete the form on the Stay Connected page of our website
Q: How will the emails I have subscribed to appear in my inbox?
A: Emails from the Mid-Atlantic AHMA should show that they are coming from Mid-Atlantic AHMA. Please be sure to add terry@mid-atlanticahma.org, orders@mid-atlanticahma.org, info@mid-atlanticahma.org, and help@mid-atlanticahma.org to your address book or safe sender list to make sure you receive these emails.
Events
Q: Can I register for events over the phone?
A: No, in order to maintain accurate records all registration(s) must be completed online.
Q: The event registration page is closed, what are my options?
A: Please contact the Mid-Atlantic AHMA office at info@mid-atlanticahma.org to determine if seating is available. In some cases, we can accommodate late registrations. Payment is still expected prior to the event date and can be paid via our payment link at https://mid-atlanticahma.org/ma_ahma_payment
Q: How do I make my hotel reservations for an event?
A: Registrants are responsible for making and paying for their own hotel reservations. The Mid-Atlantic AHMA does arrange for a special rate/block of rooms for the Fall Regional Conference but reservations are still solely the responsibility of the registrants. Upon request (to info@mid-atlanticahma.org), we are able to provide a list of near-by hotels for events held at the VHC in Glen Allen, VA.
Q: How do I get my Certificate of Attendance for events?
A: Certificate requests should be sent to Terry (Doherty) Rice at terry@mid-atlanticahma.org following the procedure outlined in the event coursebook (i.e., your email subject line should be "Certificate Request," you should identify (by name and date) the event for which you are requesting the certificate, you should provide your name and include a self-certification of actual attendance of the event. Outstanding invoices for you or anyone in your company may result in your certificate being withheld until full payment is received. Please note that Mid-Atlantic AHMA maintains certificates for two (2) years.
Q: I need to register multiple people for the same event, how can I do this?
A: Our online registration system (https://mid-atlanticahma.org/events) allows you to register multiple people for the same event and/or multiple people for multiple events.
Q: How do I register for Mid-Atlantic AHMA events?
A: Registration for all events is available online only at https://mid-atlanticahma.org/events
Q: When I registered for an event, I indicated I would pay by check but now I want to pay by credit card. How can I pay by credit card now?
A: If you know your order/invoice #, you may pay online via a credit card at: https://mid-atlanticahma.org/ma-ahma-payment Please ensure that you reference your invoice # so your payment is properly credited to your account.
General Questions
Q: Does Mid-Atlantic AHMA provide or have referral services for housing?
A: No, MA-AHMA is a membership association and although our members provide housing, we as an association do not. Please contact your local U.S Department of Housing and Urban Development (HUD) or City/County Housing Authority office for guidance.
Q: Can you answer on-the-job related questions?
A: No, MA-AHMA is a membership association and although we provide great education for on-the-job questions you should contact your management company for guidance.
Member vs. Nonmember
- What does it mean to be a Mid-Atlantic AHMA Member?
A: Mid-Atlantic AHMA membership is company based with all home office/corporate level individuals of the organization and all regional/site level individuals associated with properties within the Mid-Atlantic AHMA footprint that are listed on the property information list (completed/submitted with the membership application) eligible to receive member benefits and member rates at MA-AHMA events. Via our schedule of training events, Mid-Atlantic AHMA members have one of the best comprehensive training and information resources at their disposal. You and your employees will have the opportunity to share ideas and information with other members of the multifamily affordable housing industry at our various workshops as well as at the State level events and our Regional Fall Conference. In addition to information, training, networking and advocacy provided to member company staff, residents of Mid-Atlantic AHMA member properties may apply for NAHMA Educational Scholarships with our local winners being then eligible for a boost scholarship award through our George Spreitzer Resident Scholarship program.
Q: How do I become a Mid-Atlantic AHMA Member?
A: Complete/submit a Membership Application and Property Information Form and pay the applicable membership dues online, click here.
Q: What are the advantages of being a Mid-Atlantic AHMA Member?
A:
- Timely notification of industry news and comprehensive training
- Opportunities to connect with industry colleagues and partners.
- Discounts on Mid-Atlantic AHMA services & events;
- Workshops
- Conferences
- Vendor Exhibition
- Complimentary listing and live link for your company on the Mid-Atlantic AHMA website (Associate category).
- Complimentary postings of open positions on our job board.
- NAHMA Subscriber membership: A voice in Washington, DC, which entitles you to a subscription of NAHMA News, NAHMAnalysis, discount opportunities to NAHMA services and access to the members only area of the NAHMA website (voting members)
Q: Can I still attend Mid-Atlantic AHMA events as a Non-Member?
A: Yes, but you will receive the non-member rate. Occasionally we may limit registration to certain events to members-only but these will be clearly posted as “members-only.”
Q: What are the payment options for Mid-Atlantic AHMA events for non-members?
A: Non-member event registrations may be paid by check or credit card. Note, however, that failure to pay timely may result in late fees and future registration refusal.
Q: How do I know which type of membership is right for my company?
A: Mid-Atlantic AHMA Membership is organized into two categories: Regular Members and Associate Members. Regular Members are then categorized based on the number of affordable properties within the Mid-Atlantic AHMA service footprint (i.e., Maryland, Virginia, West Virginia and Washington, D.C.). Associate members are those representatives of housing-related firms which provide services and supplies to the industry including housing authorities.
Q: How long does my Mid-Atlantic AHMA Membership last?
A: MA-AHMA Membership is one year from May to April with renewals due May 1. We offer a grace period for renewal fee payments until May 15th; payments received after May 15th may be subject to a $50 late payment fee. Membership may be renewed online at Renew Membership. New members may join at any time during the year at https://mid-atlanticahma.org/who-we-are/join-ma-ahma contactTerry (Doherty) Rice at terry@mid-atlanticahma.org for pro-rated fee options
Q: How do I renew my Mid-Atlantic AHMA Membership?
A: MA-AHMA Members may renew online at https://mid-atlanticahma.org/membership by completing just three easy steps: 1. Complete a membership renewal form; 2. Attach a property information list; and 3. Pay the applicable dues. If you have questions or require assistance, please contact Terry (Doherty) Rice at terry@mid-atlanticahma.org
Q: How can I find out if my Mid-Atlantic AHMA Membership is current?
A: If you have questions regarding your company’s MA-AHMA Membership, please contact Terry (Doherty) Rice at terry@mid-atlanticahma.org
Keep in Touch
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