Interviewing Applicants for Move-In (for HUD & Tax Credit) WEBINAR 7-29-20
Event Description
Learn how to effectively and efficiently conduct the all-important applicant interview for affordable properties to ensure that assistance goes to families who are qualified. This webinar covers how establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted approach to prevent costly fair housing mistakes. Incldes valuable tips on interviewing persons with various types of disabilities and how to respond to situations and conversations that commonly occur.
Instructor: Gwen Volk (GWEN VOLK INFOCUS INC.)
Gwen maintains an extensive network of affordable housing experts and regulators and stays on top of the issues and changes that affect the industry through her active participation in NAHMA and as a member of IREM's Federal Housing Advisory Board. With a BA in English and Education and MS in Business Management and over 30 years of experience in the affordable housing industry as an owner/agent, chief compliance officer, consultant and trainer, Gwen Volk has the knowledge, passion, and commitment to serve the needs of the organizations, agencies, and individuals who make affordable housing a reality. She maintains the following credentials:
- Certified Property Manager (CPM ®)
- National Affordable Housing Professional ? Executive Level (NAHP-E ®)
- Specialist in Housing Credit Management (SHCM ®)
- Housing Credit Certified Professional (HCCP)
- Registered in Apartment Management (RAM ®)
- Certified Professional of Occupancy (CPO™)
- Fair Housing Compliance (FHC™)
Registration/Fee Payment & Cancellation Policy
Payment & Cancellation Policy
Each person who views a MA-AHMA-hosted webinar must register and pay for individual access; group viewing via one registration/payment is prohibited and dishonest. Registration and registration fee payments must be received by any posted deadline or 5 business days prior to the webinar date if no deadline is posted on the registration page. Registration fees may be refunded less a $50 cancellation charge if a cancellation notice is received in writing via email to info@mid-atlanticahma.org by any posted deadline or at least 5 business days prior to the event if no deadline is posted. Non-payment of the registration fee does not cancel your registration and all no-shows will be responsible for payment of the full registration fee. No refunds or transfers are provided after the cancellation deadline (i.e., within 5 business days of the event or any posted deadline); substitutions are permitted until 1 day prior to an event. Certificates of participation will be held until full/correct payment is received and if the company has any delinquent MA-AHMA invoices. Non-payment of fees may result in registration refusal for future events. Corrective invoices will be issued for non-members registering/paying at the member rate and the balance due must be paid by the event date or upon receipt of the corrective invoice. A $50 late fee will be assessed on all payments received after the payment deadline. The webinar link you receive is personalized to you and should not be shared; unauthorized use of your personal link and/or multiple/simultaneous log-ins using your link may result in the assessment of additional registration fees. NOTE: This policy supersedes any policy or statement regarding cancellations that may appear on automated webinar confirmations from the instructor or webinar platform (e.g., GoToWebinar, Zoom, etc.); cancellations are ONLY accepted via email to info@mid-atlanticahma.org as described in this policy.