EVENTS

Resident Communication & Education

Event Description

Resident Communication & Education in Affordable Multifamily Housing.
Clear and proactive communication with residents is essential for maintaining property standards and ensuring compliance in affordable housing. This 1.5-hour live webinar covers practical methods for educating residents about their responsibilities, including reporting maintenance issues like mold, leaks, pest infestations, and HVAC problems in a timely manner. Attendees will learn how to incorporate these responsibilities into leases, community rules, and resident handbooks, and how to reinforce them through move-in orientations, newsletters, and digital communication tools. The course also examines strategies for overcoming language barriers, promoting accountability, and documenting communications for compliance purposes. By enhancing how information is shared and received, management can reduce costly maintenance problems, prevent health hazards, and foster stronger resident relationships based on mutual understanding and cooperation.

Registrations with credit card payment will be accepted until the day before scheduled events. Check payments must be received at least 7 calendar days prior to the scheduled event; as such the check payment option will be removed 14 days prior to the scheduled event. If you elect to pay via check, ensure your payment is received by MA-AHMA at least 7 calendar days prior to the event to avoid late fees and delays in receiving your log-in link and course material. Please familiarize yourself with our full registration/cancellation/payment policy which we strictly enforce.

Ticket Cost: $125.00 - $165.00

Resident Comunication & Education 10-8-26 Member $125
Resident Comunication & Education 10-8-26 Non-Member $165

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Event Information

October 08 , 2026

9:30a.m. EDT - 11:00a.m. EDT

Registration:

Instruction:

9:30a.m. EDT - 11:00a.m. EDT

Location:

Live Interactive Webinar

Payment & Cancellation Policy

Payment & Cancellation Policy
Each person who views a MA-AHMA-hosted webinar must register and pay for individual access; group viewing via one registration/payment is prohibited and dishonest. Registration and registration fee payments must be received by any posted deadline and/or by 7 calendar days prior to the webinar date if paying by check. Registration fees may be refunded less a $50 cancellation charge if a cancellation notice is received in writing via email to info@mid-atlanticahma.org by any posted deadline or at least 7 calendar days prior to the event if no deadline is posted. Non-payment of the registration fee does not cancel your registration and all no-shows will be responsible for payment of the full registration fee. No refunds or transfers are provided after the cancellation deadline (i.e., within 7 calendar days of the event or any posted deadline); substitutions are permitted until 24 hours prior to an event start. Certificates of participation will be held until full/correct payment is received and if the company has any delinquent MA-AHMA invoices. Non-payment of fees may result in registration refusal for future events. Non-members registering/paying at the member rate will be notified of a balance due and the balance due must be paid/received by the event date. A $50 late fee will be assessed on all payments received after the payment deadline. The webinar link you receive is personalized to you and should not be shared; unauthorized use of your personal link and/or multiple/simultaneous log-ins using your link may result in the assessment of additional registration fees. NOTE: This policy supersedes any policy or statement regarding cancellations that may appear on automated webinar confirmations from the instructor or webinar platform (e.g., GoToWebinar, Zoom, etc.); cancellations are ONLY accepted via email to info@mid-atlanticahma.org as described in this policy.

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