EVENTS

De-Escalation & Crisis Intervention in Affordable Housing

Event Description

De-Escalation & Crisis Intervention in Affordable Housing. Property management staff often encounter difficult interactions with residents that can escalate rapidly if not handled skillfully and professionally. This 1.5-hour webinar provides tools to manage tense situations, handle crises, and promote constructive communication within affordable housing communities. Topics include recognizing early warning signs of escalation, maintaining composure under pressure, employing verbal de-escalation techniques, and prioritizing personal safety. The training highlights empathy, boundary setting, and consistent rule enforcement while maintaining fairness and respect for residents. Real-world case examples will show how to respond to residents facing stress, mental health crises, or conflicts with staff or neighbors. Participants will gain practical strategies to manage conflicts confidently, safeguard staff well-being, and foster a calmer, more cooperative housing environment that promotes long-term occupancy stability and community trust.

Registrations with credit card payment will be accepted until the day before scheduled events. Check payments must be received at least 7 calendar days prior to the scheduled event; as such the check payment option will be removed 14 days prior to the scheduled event. If you elect to pay via check, ensure your payment is received by MA-AHMA at least 7 calendar days prior to the event to avoid late fees and delays in receiving your log-in link and course material. Please familiarize yourself with our full registration/cancellation/payment policy which we strictly enforce.

Ticket Cost: $125.00 - $125.00

De-Escalation & Crisis Intervention 4-23-26 Member or Non-Member $125

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Event Information

April 23 , 2026

9:30a.m. EDT - 11:00a.m. EDT

Registration:

Instruction:

9:30a.m. EDT - 11:00a.m. EDT

Location:

Live Interactive Webinar

Payment & Cancellation Policy

Payment & Cancellation Policy
Each person who views a MA-AHMA-hosted webinar must register and pay for individual access; group viewing via one registration/payment is prohibited and dishonest. Registration and registration fee payments must be received by any posted deadline and/or by 7 calendar days prior to the webinar date if paying by check. Registration fees may be refunded less a $50 cancellation charge if a cancellation notice is received in writing via email to info@mid-atlanticahma.org by any posted deadline or at least 7 calendar days prior to the event if no deadline is posted. Non-payment of the registration fee does not cancel your registration and all no-shows will be responsible for payment of the full registration fee. No refunds or transfers are provided after the cancellation deadline (i.e., within 7 calendar days of the event or any posted deadline); substitutions are permitted until 24 hours prior to an event start. Certificates of participation will be held until full/correct payment is received and if the company has any delinquent MA-AHMA invoices. Non-payment of fees may result in registration refusal for future events. Non-members registering/paying at the member rate will be notified of a balance due and the balance due must be paid/received by the event date. A $50 late fee will be assessed on all payments received after the payment deadline. The webinar link you receive is personalized to you and should not be shared; unauthorized use of your personal link and/or multiple/simultaneous log-ins using your link may result in the assessment of additional registration fees. NOTE: This policy supersedes any policy or statement regarding cancellations that may appear on automated webinar confirmations from the instructor or webinar platform (e.g., GoToWebinar, Zoom, etc.); cancellations are ONLY accepted via email to info@mid-atlanticahma.org as described in this policy.

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