Best Practices for Communicating with Residents
Event Description
Communication is a skill and an art - especially when it comes to having to communicate complicated and sometimes unpleasant realities to the resident of an affordable housing property. Role playing, shared success stories and rules for keeping your cool, participants will learn how to come out an ally instead of an adversary to those residents that have a lot of "issues."
Work on the special communication skills you need to succeed!
Registration/Fee Payment & Cancellation Policy
Payment & Cancellation Policy
Each person who views a MA-AHMA-hosted webinar must register and pay for individual access; group viewing via one registration/payment is prohibited and dishonest. Registration and registration fee payments must be received by any posted deadline or 5 business days prior to the webinar date if no deadline is posted on the registration page. Registration fees may be refunded less a $50 cancellation charge if a cancellation notice is received in writing via email to info@mid-atlanticahma.org by any posted deadline or at least 5 business days prior to the event if no deadline is posted. Non-payment of the registration fee does not cancel your registration and all no-shows will be responsible for payment of the full registration fee. No refunds or transfers are provided after the cancellation deadline (i.e., within 5 business days of the event or any posted deadline); substitutions are permitted until 1 day prior to an event. Certificates of participation will be held until full/correct payment is received and if the company has any delinquent MA-AHMA invoices. Non-payment of fees may result in registration refusal for future events. Corrective invoices will be issued for non-members registering/paying at the member rate and the balance due must be paid by the event date or upon receipt of the corrective invoice. A $50 late fee will be assessed on all payments received after the payment deadline. The webinar link you receive is personalized to you and should not be shared; unauthorized use of your personal link and/or multiple/simultaneous log-ins using your link may result in the assessment of additional registration fees. NOTE: This policy supersedes any policy or statement regarding cancellations that may appear on automated webinar confirmations from the instructor or webinar platform (e.g., GoToWebinar, Zoom, etc.); cancellations are ONLY accepted via email to info@mid-atlanticahma.org as described in this policy.